Substitution Policy

Floral Arrangement Flower and Vase Substitution Policy:

At The Barn Company, we understand the importance of delivering beautiful and fresh floral arrangements to our valued customers. To ensure customer satisfaction, we have implemented the following policy regarding flower and vase substitutions:

  1. Quality Assurance: We strive to deliver the highest quality flowers and vases. In the event that a specific flower or vase is unavailable due to seasonal constraints or other unforeseen circumstances, our expert florists will carefully select the closest alternative while maintaining the overall aesthetic and value of the arrangement.

  2. Substitutions: Our skilled florists will make substitutions based on their expertise, taking into consideration color, size, shape, and overall feel/theme of the design. 

  3. Customer Preferences: Customers are welcome to provide specific preferences or restrictions regarding substitutions at the time of placing the order. We will do our best to accommodate these preferences, taking them into consideration when making any necessary substitutions.

  4. Satisfaction: Customer satisfaction is our top priority. If, for any reason, a customer is dissatisfied with a substitution made in their floral arrangement, we encourage them to contact us immediately. We will work diligently to address their concerns and find a suitable resolution.

  5. Seasonal Variations: Please note that the availability of certain flowers may vary seasonally. We may need to substitute flowers with the best alternatives in order to maintain the quality and beauty of the arrangement.

By choosing The Barn Company, customers trust us to deliver stunning floral arrangements. Our Flower and Vase Substitution Policy is designed to ensure that customers receive a delightful experience with each order while accommodating any unforeseen circumstances that may arise.